Clare's Harley-Davidson Policies
Clare's Harley-Davidson
AODA Customer Service Policy Statement
Our Mission
The mission of Clare's Harley-Davidson is to provide accessible, equitable and exceptional customer service to each of our diverse and valued customers.
Our Commitment
Clare's Harley-Davidson is committed to providing products and services in a manner that is accessible to all customers and that respects the dignity, independence and individual needs of people with disabilities.
We strive to provide equal opportunities for everyone to access our products and services and to receive the same quality of service in a welcoming and inclusive environment.
Providing Goods and Services to People with Disabilities
Clare's Harley-Davidson is committed to providing excellent customer service to all customers, including people with disabilities. We are committed to the following:
Communication
We will communicate with people with disabilities in ways that take their individual needs into account. We will train employees who interact with customers on how to communicate effectively and respectfully with people with various types of disabilities.
Telephone Services
We are committed to providing accessible telephone services to our customers. Employees will be trained to communicate clearly and in plain language. Where telephone communication is not suitable, we will offer alternative methods of communication, including email or relay services where available.
Assistive Devices
We welcome customers who use assistive devices to access our products and services. Our employees will be familiar with common assistive devices and will provide assistance where appropriate.
Service Animals and Support Persons
We welcome people with disabilities who are accompanied by service animals in all areas of our premises that are open to the public, subject to applicable laws.
We also welcome customers with disabilities who are accompanied by support persons. Customers will be permitted to access our premises and services with their support persons, and will not be separated from them while on our premises.
Notice of Temporary Disruption
Clare's Harley-Davidson will provide notice of any planned or unexpected disruption to facilities or services that customers with disabilities may rely on.
Notices will include the reason for the disruption, its anticipated duration and any available alternative facilities or services. Notices will be posted at public entrances and service counters where appropriate.
Training for Staff
Clare's Harley-Davidson will provide accessibility training to employees, volunteers and others who interact with the public or act on our behalf, as well as individuals involved in developing customer service policies and procedures.
Training will cover applicable accessibility requirements and how to provide goods and services to people with disabilities. Additional training will be provided when changes are made to relevant policies and procedures.
Shipping and Handling
Shipping and Handling Charges
Shipping and handling charges are based on the total value, size, weight and destination of an order.
Oversized, heavy or special-order items may require additional shipping charges. Additional charges may not be calculated until the order is prepared for shipment.
Customers will be notified of any additional shipping charges before the order is billed and shipped.
Shipment Methods
Shipping methods and carriers will be determined based on the type of merchandise, destination and delivery requirements.
Certain products, including oversized items and motorcycle parts or accessories, may require specialized shipping arrangements.
Additional charges may apply to remote locations and international shipments.
Delivery Time
Estimated delivery times will vary depending on product availability, shipping destination and carrier schedules.
Customers will be advised of any known delays or backorders.
Consolidated Shipments
Where possible, multiple items within an order will be shipped together. Items that are unavailable or backordered may be shipped separately.
Returns and Exchanges
General
Returns and exchanges must be requested within 30 days of the original purchase date unless otherwise stated.
Returned merchandise must be unused, in new condition and include all original packaging, instructions, accessories and documentation.
Proof of purchase is required for all returns and exchanges.
Certain items may be final sale or subject to additional restrictions, including special-order merchandise, electrical components, installed parts, helmets and other safety equipment.
Original shipping and handling charges are non-refundable unless otherwise required by law.
Approved returns may be subject to a restocking fee where applicable and disclosed at the time of purchase.
Please contact Clare's Harley-Davidson before returning any merchandise to obtain return authorization and instructions.
Incorrect Size or Fit
Customers wishing to exchange apparel, accessories or other merchandise due to sizing or fit concerns should contact us within the applicable return period.
Exchanges are subject to product availability and the condition of the returned merchandise.
Customer Order Errors
If an incorrect item was ordered by the customer, exchanges may be considered subject to merchandise condition, availability and applicable shipping charges.
Return Shipping Instructions
Customers are responsible for return shipping charges unless the return is due to an error on our part or otherwise required by law.
Returned items should be securely packaged and shipped with appropriate tracking and insurance.
Clare's Harley-Davidson is not responsible for merchandise lost or damaged during return shipping.
Return and Exchange Instructions
Please include a copy of your original receipt or invoice along with clear instructions regarding your requested return or exchange.
Contact Clare's Harley-Davidson before shipping any merchandise back to the dealership.
Sales Tax
Applicable sales taxes will be charged on purchases in accordance with the laws and regulations governing the transaction.
Payment Methods
Clare's Harley-Davidson accepts approved methods of payment, including major credit cards and other payment methods offered by the dealership.
All transactions are subject to verification and authorization for your protection.
Special Orders and Backordered Items
Backorders
If an ordered item is unavailable or backordered, customers will be notified when possible.
For items with extended delays, customers will be advised of the anticipated availability and any available cancellation options.
Special-order merchandise may be subject to additional terms and conditions.
General Policies
Product descriptions, specifications and manufacturer information are provided for general reference. While we make every effort to ensure accuracy, specifications and product information may change without notice.
Prices, promotions and availability are subject to change without notice.
In the event of a pricing or listing error, Clare's Harley-Davidson reserves the right to correct the error and contact affected customers before processing the order.
All sales and services are subject to applicable laws and regulations.
Secure Online Shopping
Clare's Harley-Davidson is committed to protecting the privacy and security of our customers' personal and payment information.
Online transactions are processed using appropriate security measures and secure payment processing systems.
Feedback Process
Our goal at Clare's Harley-Davidson is to meet and exceed customer expectations while providing accessible and exceptional customer service.
We welcome comments and feedback regarding the accessibility of our services and how well we meet the needs of customers with disabilities.
Feedback may be submitted by contacting:
Clare's Harley-Davidson® of Niagara
590 York Road.
Niagara-on-the-Lake, ON L0S 1J0
Phone: (905) 684-4647
Customers may also provide feedback directly to any dealership employee, who will ensure that it is forwarded to the appropriate person for review.
We will make reasonable efforts to respond to feedback in a timely manner and provide accessible formats upon request.
Modifications to This or Other Policies
Clare's Harley-Davidson is committed to developing customer service policies and practices that respect and promote the dignity, independence, integration and equal opportunity of people with disabilities.
We will review our policies regularly to ensure they remain consistent with applicable accessibility legislation.
Any policy that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
Questions About This Policy
This policy exists to ensure that Clare's Harley-Davidson provides excellent and accessible customer service to all customers.
If you have questions about this policy or require additional information, please contact Clare's Harley-Davidson using the contact information provided above.